Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We require that patients receive all the routine vaccines. 

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care.  We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal. 

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. We can almost always see same day sick visit appointments. We ask that you call as early in the day as possible to schedule sick visits. 

Please familiarize yourself with our office hours to see if they work for your family.  Our staff will call you the day before your appointment to remind you of your appointment. 

Please cancel any appointments you cannot make as soon as possible. 

We have a pediatric provider on call 24/7/365, but calls are initially routed through our nurse triage line. When our office is closed and you have an urgent issue, you can call our office number to access the nurse triage-line.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Office Policies for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. 

If your child is sick and you would like them to be seen, please call and speak to the receptionist to schedule an appointment. If you have a question, you are welcome to speak to the nurse. If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our office to schedule. We do not offer same day well visit appointments. We encourage you to schedule your child's next well visit when they are here in the office for a current well visit. 

We require patient's on certain medications such as ADHD and mental health, to be seen on a regular basis. Please schedule these follow up appointments when you are leaving the office. We may not be able to refill your child's medication(s) if they are overdue for their follow up. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone the day prior.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. There will be a $40 charge for missed appointments. We request 24 hours notice for cancellation of appointments.

The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.